I Need Help
Are you in crisis?
For an emergency, please call 911 or the National Suicide Prevention Lifeline at 1-800-273-8255.
If this is not an emergency, please fill out this simple form to begin the conversation. You may also use the phone numbers in the sections below to contact us.
Parent-Guardian Help
Start here for Villa service inquiries:
833-993-HOPE or 585-581-HOPE
My child may have a problem with drugs:
Call our triage line, M – F (9am – 5pm) 833-993-HOPE or 585-581-HOPE
My child is being released from a mental health emergency facility; where do I turn?
Call our triage line, M – F (9am – 5pm) 833-993-HOPE or 585-581-HOPE
My child has a mental health disability, and we are searching for an alternative educational setting:
Call our triage line, M – F (9am – 5pm) 833-993-HOPE or 585-581-HOPE
My child is acting out and hurting others and him/herself:
Call our triage line – 585-581-HOPE or 833-993-HOPE
Young Adult Help
Start here for Villa service inquiries:
833-993-HOPE or 585-581-HOPE
I am a young person doing drugs, and I need help:
Call our triage line, M – F (9am – 5pm) 833-993-HOPE or 585-581-HOPE.
I am a young person who faces bullying everyday:
Call our triage line, M – F (9am – 5pm) 833-993-HOPE or 585-581-HOPE.
I am a young person who feels sad, depressed, out of control or anxious:
If you are in crisis, call 911 or the National Suicide Prevention Lifeline: 1-800-273-8255
Call our triage line, M – F (9am – 5pm) 833-993-HOPE or 585-581-HOPE.
Professional Seeking Help
Start here for Villa service inquiries:
833-993-HOPE or 585-581-HOPE
Call (9am – 5pm) our Mental Health Outpatient Clinic: 585-328-0834 or
Call (9am – 5pm) our Chemical Dependency Outpatient Clinic: 585-627-5892 ext 245
I am a health care or youth professional looking for information:
Click here to visit our Behavioral Health Resources page.
