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Our Fundamental Guiding Principles

Sanctuary … a holistic approach to how we operate at Villa of Hope. The Sanctuary Model® is a blueprint for change which, at its core, promotes safety and recovery from adversity through the active creation of a trauma-responsive community.

Sanctuary Institute Certified

In 2017, Villa of Hope attained official Sanctuary® Certification from the Andrus Sanctuary Institute, after a journey that had begun in 2011.

Sanctuary has made a significant impact on our community, enhancing safety and creating a healing environment for our youth, their families and our staff.

Sanctuary Certified

The Guiding Principles and Seven Commitments of Sanctuary

Definitions of Guiding Principles

How Sanctuary Shapes Our Organizational Performance


We provide superior programs, services and internal processes

Sustainable Outcomes

We hold ourselves accountable for achieving sustainable outcomes

Financial Viability

We are good financial stewards

Youth & Families

We engage from a strength based perspective

Collaborative Efforts

We build strong and lasting partnerships, internally and externally

Internal Process

We maintain clear, strong and efficient policy and procedures

Talent & Culture

We empower staff

Diversity, Equity, Inclusion and Belonging

We believe in the dignity and humanity of all people to reach their full potential

Seven Commitments of Sanctuary

Our Organizational Culture

Social Responsibility

We are accountable, reliable, proactive, positive, appreciative

Growth & Change

We innovate, ignite, promote, initiate and support a change ready culture


We engage staff, youth, families & volunteers

Emotional Intelligence

We are caring, compassionate, respectful, balanced, self-aware

Open Communication

We demonstrate integrity, honesty, humility, transparency, vulnerability

Social Learning

We are courageous, encouraging, committed to seeking and sharing best practices


We are committed to physical, social, psychological and moral/ethical safety

Designed and developed by

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